FAQs

Frequently Asked Questions (FAQ)

1. What is Jollyboom? Jollyboom is your one-stop shop for stylish, innovative, and practical home essentials. Since 2010, we've been curating beautiful items to embellish every part of your home at affordable prices. We bring you the latest trends, inventions, and gadgets to help you transform your space.

2. How can I place an order? You can place an order by browsing our online store, adding items to your cart, and proceeding to checkout. We offer a secure payment process to ensure your information is safe.

3. What shipping options are available? We offer various shipping methods depending on your location and the size of your order. You can choose the best option during checkout. We also provide international shipping for select products.

4. How are shipping costs calculated? Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination. The final cost will be shown at checkout before you complete your purchase.

5. How can I track my order? Once your order is shipped, you'll receive a tracking number via email. You can track your order through the link provided in the email or by logging into your Jollyboom account and checking the "Orders" section.

6. What is your return and refund policy? We accept returns on eligible products within a specified time frame, provided they are in their original condition. For more details on the return process and any applicable fees, please visit our Return Policy page.

7. Are there any exceptions to the return policy? Yes, certain items such as perishable goods cannot be returned or refunded. Please refer to our Return Policy for a complete list of exceptions.

8. What should I do if I have an issue with my order? If you encounter any issues with your order, such as a delay or a missing item, please contact our customer support team at info@jollybooming.com. We’re here to help!

9. Is international shipping available? Yes, we offer international shipping to select locations. Please check our Shipping Policy for more details on international shipping options and costs.

10. How can I stay updated on new arrivals and promotions? You can sign up for our newsletter to receive updates on the latest products, special promotions, and exclusive offers directly to your inbox.